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Your CleaRinse® is designed to provide years of trouble-free service. Over time you may encounter some problems. Please review this section as they will answer or resolve nearly all the issues you may encounter.
I notice small beads (resin) in the outgoing water or pre-filter canister
Resin exiting the system is due to one of two problems: 1 – the top distributor cone has separated from the in/out head. 2 – the risor tube has dislodged from the in/out head. The unit must be services immediately to avoid addition resin loss.
The following document will give you step by step instructions on how to service the unit. If you find that the cone has dislodged and you have lost a significant amount of resin, please contact G2 Products.
I am still seeing water spots
Water spots may appear on your finish for three reasons: 1 – the system has reached capacity and must be recharged or the pre-filter must be checked and replaced as necessary. 2 – airborne contaminants have settled on residual water that was not removed from the finish. As the water dries, the contaminants leave spots. These spots will not damage the finish and can be wiped off with a chamois or towel. 3 – Residual brine (salt water) from the recharging process is still in the softening tank. This is easily corrected by running water through the system for 2 minutes to expel the excess salt. Residual salt should be rinsed off the finish and dried.
Digital Meter is not working
The optional GPI digital water meter is powered by two AAA batteries. They may have expired and require replacement. Carefully remove the four screws on the faceplate using a small Phillips head screwdriver. There is an o-ring within the faceplate – be careful not to dislodge it. Replace the batteries and reattach the faceplate. Be careful not to pinch the o-ring while reattaching it. Tighten all four screws starting with #1 (top left) then #4 (bottom right) then #2 and #3. Do not over tighten screws as it can crack the faceplate which will allow water to enter the unit.
Canister or tank is leaking
If the pre-filter housing (short blue canister on inlet side) is leaking, it may require additional hand tightening. If leaking persists, unscrew housing (blue sump) and check for o-ring in the top. Apply a small amount of petroleum jelly to the o-ring. If o-ring is present, then reattach canister and tighten. If o-ring is missing, a replacement must be ordered. Contact G2 Products for replacement o-rings.
If the top of the large blue (softening) tank is leaking, the cap must be tightened. To tighten the tank cap reference the Checking for Tank Leak document.
If the tank itself is leaking, it must be replaced. Contact G2 Products for assistance.
How often should I replace my pre-filter
The pre-filter should be removed and examined during every recharge. Depending on your water supply it should be replaced every 1 or 2 recharges. Do not exceed 2 recharges as it will affect performance. Visually examine the filter cartridge – if it feels heavy or is discolored (orange, brown or black) then it needs to be replaced. We recommend using only 5 micron CTO pre-filters available from G2 Products or select retailers or commercial water softening stores. DO NOT use paper or black carbon filters from your local hardware store. Retail stores do not offer commercial grade water treatment products. Using a cheap (or incorrect) pre-filter will decrease performance and effect the life of the resin.
How often do I recharge my CleaRinse®
Recharging is a simple procedure that must be done regularly to restore the softening ability of the resin. The recharging process is outlined in the Recharging Instructions document online and may also be found in the clear recharge canister. If the system is not recharged regularly you will encounter water spots.
On average, a 50’ boat uses 125 gallons of water per washdown. If you are not using the optional water meter you should schedule a recharge once every 4-6 weeks. The hardness of the incoming water supply will directly affect the amount of water the system can process.